Advanced Discovery today announced that it has achieved kCura’s Orange-level Relativity Best-in-Service recognition for outstanding and exceptional customer service for Relativity end users.
Advanced Discovery, an eDiscovery services company, has been a Blue-level Relativity Best-in-Service partner since 2012. This move to Orange-level status reflects the company’s growing environment and client base, as well as its continued commitment to technology and service improvement.
In addition, Relativity is a platform that allows users to create custom applications that extend its functionality. Over the years, Advanced Discovery has seized this opportunity and created several proprietary applications to customize Relativity. These include FirstLook, Advanced Visibility, Search Magnifier and Budget Builder. By developing these applications, Advanced Discovery has been able to deliver transparent eDiscovery services across the data lifecycle.
“This certification is a reflection of the dedication our employees exhibit daily. From our engineers, who ensure that the technology steps areperformed accurately, to the project managers, who partner with our clients to streamline budgets and workflows, and everyone in between, the people at Advanced Discovery are committed to our clients,” said the company’s CEO, Michael Driver.
kCura evaluates Relativity Best-in-Service partners in three areas: technical infrastructure, customer service and product expertise. Best-in-Service partners also meet a set of requirements for their duration as a hosting partner, size of Relativity installations and core Relativity certifications.
kCura has two designations for Best-in-Service: Orange and Blue. Although both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best-in-Service.
“We’re excited to recognize Advanced Discovery as an Orange-level Best-in-Service partner,” said Andrew Sieja, president and CEO of kCura. “It’s great to see them continuing to provide exceptional infrastructure and support while their client base grows.”
Recognized as a Leader in Gartner’s 2013 eDiscovery Magic Quadrant, kCura is the developer of the eDiscovery software, Relativity, a web-based platform for the processing, review, analysis and production of electronic data. Relativity has more than 85,000 active users worldwide, from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. kCura helps corporations, law firms and government agencies meet eDiscovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 100th fastest-growing technology company in North America on Deloitte’s Technology Fast 500 and named one of Chicago’s Top Workplaces by the Chicago Tribune. Please contact kCura at firstname.lastname@example.org or visit www.kcura.com for more information.
About Advanced Discovery
Advanced Discovery is a leading provider of eDiscovery services to clients worldwide in both the legal and corporate communities. Inc. magazine named Advanced Discovery to its list of America’s Fastest Growing Companies in both 2012 and 2013. Our services include computer forensics, electronic discovery, early case assessment, web hosting, document review and paper discovery. Advanced Discovery offers technology solutions that assist law firms and corporations to quickly and accurately reduce vast amounts of electronically stored information into essential and searchable data sets, effectively providing a high-value product at a low comparative cost. Headquartered in Mountain View, California, Advanced Discovery maintains locations in Los Angeles, San Jose, San Francisco, Orange County, Century City (California), Dallas, Austin (Texas), Chicago, Overland Park (Kansas), Washington, DC and New York City. More information is available at http://www.advanceddiscovery.com.