Careers and Employment

Job Description

Applicant must demonstrate experience identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of firm services; managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues.

Responsibilities

Demonstrate experience as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work‐life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues.

Qualifications

Knowledge Preferred: Considerable knowledge of security, forensics and analysis, IT strategy and operations, design and implementation, and business applications.

Skills Preferred: Working experience delivering forensic technology, eDiscovery services, and building relationships with clients. Working experience with any of the following products / tools: EnCase, FTK, Paraben, litigation‐support software, Microsoft SQL Server, Visual Basic, Microsoft .NET framework, Microsoft Access, SQL, Microsoft Exchange, Lotus Notes/Domino, or system administration experience in Microsoft, AS400, Linux/Unix, or Macintosh.

• Minimum Years of Experience Necessary: 3
• Minimum Degree(s) and Certification(s) Required: Bachelor of Science or Bachelor of Arts degree required. Preferred concentration: Computer Science, Information Technology, or a Masters in Information Systems preferred.
• EnCase Certified Examiner (EnCE), Certified Fraud Examiner (CFE), and/or Certified Information Systems Security Professional (CISSP) certifications preferred.
• Travel requirements: 50% (mostly in California)

Job Description

The Sales Engineer must be able to articulate technology and product positioning to both business and technical users.

Sales Engineers are the primary technical resource for the field sales force. Sales Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users. Applicant must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Responsible for development and delivery of product demonstrations
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Able to respond to functional and technical elements of RFIs/RFPs
• Able to convey customer requirements to Product Management teams
• Able to travel throughout sales territory.

Qualifications

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Candidate must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Also, applicant must be organized and analytical, able to eliminate sales obstacles through creative and adaptive. And prepared for extensive travel.

• 3-5+ years relevant experience in vendor sales
• Experience and familiarity of our products and line of business a plus
• A B.S. in Computer Science or a related field is strongly preferred

Note: Sales Engineer experience often has other titles including Application Engineer, Field Consultant, Pre-sales support, and Area Support Engineer.

Job Description:

Applicant will administer the Customer Relationship Management (CRM) applications. He/ She will be responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks. Candidate must be familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. As well as, performs a variety of tasks and works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a manager or head of a unit/department.

Responsibilities:

The CRM Administrator will lead and administer the Zoho application, including system configuration, development, user support, data integrity, training and ongoing maintenance. The administrator will manage Zoho security including roles, profiles, sharing rules, workflows, and groups. Provide best practices and recommendations for integration and application development, deployment, and iterative refinement.

The candidate for this position will be responsible for advising, recommending, planning, and coordinating the development and execution of new strategies, initiatives, and projects based on Zoho platform to contribute to stated business objectives for sales, marketing, billing, service, and operations. Build strong partnership with training teams in preparation of training materials and in training new end users on the Zoho application. As well as, assumes additional responsibilities as assigned.

Qualifications

Required:

• Bachelor’s degree
• At least 2+ years experience in Zoho
• Experience delivering technical infrastructure projects
• Outstanding organizational and relationship building skills
• Ability to work well in a cross-functional environment
• Ability to prioritize tasks efficiently with high level attention to detail
• Experience evaluating, integrating, and maintaining 3rd party Zoho applications to expend native Zoho functionality
• Ability to move code from lower sandboxes to production environment and address issues related to functionality and integration

Preferred: At least 4+ years experience in 3^rd Party CRM

Experience with PST and Quickbooks and integration with Zoho

Location: Bay Area, CA

Employee Type: Full-Time/First Shift

Industry: Legal

Manages Others: Yes

Experience: At least 4 year(s) in e-Discovery/Litigation Support;
3-5 years Industry Management Experience

Post Date: 12/05/2011

Job Description

Advanced Discovery is currently seeking a Regional ESI Manager for their San Francisco, Bay Area, CA offices.  This position will report to Director of ESI Operations.  Qualified candidate will work with Project Managers and Electronic Discovery team on managing day to day ESI operations in the Bay Area, CA market.

Responsibilities

• Organize and assign incoming ESI project work to appropriate personnel
• Track projects from beginning stages to completion while maintaining project stats and billing information
• Follow standard processes and procedures for processing electronic data
• Assist in day to day processing of electronically stored information (ESI) for upload into data review platform using Lexis-Nexis LAW processing platform
• Communicate and assisting hosting/project management team for loading data into review tools
• Provide technical and functional expertise to sales team
• Provide support for time tracking, reporting, and issue resolution on projects
• Ensure quality product by double checking other teammates work

Qualifications

• This position requires a Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent combination of education/experience may be substituted for degree requirement.  Experience in SQL and database structures definitely a plus.
• The ideal candidate will have a minimal of four years experience in litigation technology support, including minimum of 3-5 years industry management experience.   Includes the installation, configuration and maintenance of e-Discovery applications such as Lexis-Nexis LAW Pre-Discovery, Relativity, Equivio, Concordance/FYI, Clearwell, IPRO, Venio and/or TunnelVision.
• Excellent organizational skills required to manage a variety of complex projects with tight deadlines. Ability to work with varying levels of employees, paralegals, attorneys and vendors with a focus towards customer satisfaction.   Ability to learn new technologies quickly and proficiently.  Strong analytical and problem solving skills required to resolve complex issues using technology. Must be able to handle high stress situations and deal successfully with conflict.  Must be able to exercise sound independent judgment.

Ability to work the required extended hours common with litigation support and to be on-call as needed.

Please send resume and cover letter to cflynn@advanceddiscovery.com.

Job Description

Manage and support project management activities for new and ongoing matters that will lead to a successful engagement with Advanced Discovery’s clients. Perform timely, proactive, and thorough communication throughout the lifecycle of the project. Provide detailed documentation throughout the entire project, from initiation to closure. Create, modify, and follow process driven execution of all project tasks to ensure best practices is adhered to.

Responsibilities

• Manage relationships from a project standpoint with multiple high value clients and assist the sales team in the acquisition and maintenance of key high-volume or high-margin clients.
• Create SOW based on projects specifications
• Gather and document requirements from clients
• Perform project analysis, review strategy, search strategy, special report generation and research
• Perform software and workflow training for clients
• Act as final layer of quality control for any work product being delivered to a client
• Communication with all members of the project teams, both internal and external
• Understand pricing models and client agreements to ensure timely and accurate billing procedures
• Manage client budgets
• Track and report weekly status updates on all active projects
• Work with all members of the operations teams to ensure timely completion of tasks
• Act as a guide to clients to ensure best practices are followed
• Prepare and submit accurate monthly billing summaries and other project specific reports within the timelines required by the company.

Required Skills:

• Strong project management background
• A keen working knowledge of the litigation process and a strong understanding of the use of technology to support litigation efforts with an emphasis on discovery, document productions, electronic document management, coding and legal review protocols
• Solid understanding of and experience with Hosted Platforms such as Relativity (preferred)
• Excellent Customer Service, Organization, Project Management, Documentation, and written and verbal communication skills required
• Detailed planning and organizational skills
• Ability to work the required extended hours common with litigation support and to be on-call as needed
• The ability to think strategically, drive solutions or processes and effectively and efficiently solve problems

Job Description

Convert electronic documents based on work order instructions.  Create load files and databases and check all work product for accuracy.

Responsibilities

• Follow standard processes and procedures for processing electronic data
• Communicate with hosting team for loading data into review tools
• Perform system and user setup for web-based review tools, such as Relativity
• Provide technical and functional expertise to sales team
• Provide support for time tracking, reporting, and issue resolution on projects
• Ensure quality product by double checking other teammates work

Qualifications

• Ability to manage multiple ongoing tasks
• Excellent communication written and verbal skills
• Detail driven
• Excellent problem solving skills
• Experience in creating and running reports
• Experience with SQL and database structures
• Ability to thrive in a fast-paced environment
• Ability to work the required extended hours common with litigation support and to be on-call as needed
• A positive and a team focused attitude
• E-Discovery experience
• Experience with Law, Ipro, Concordance or other electronic discovery tools

Job Description

The responsibility of a Production Manager is to effectively coordinate and manage the day-to-day document production workflow, assure quality and cost controls are in place, communicate with clients and internal teams regarding project specifications, timelines and deliverables for both paper and electronic discovery solutions; beginning with the job ticket (work order) stage to full completion of the project, inclusive of billing. This individual is expected to be a leader in their region and to contribute in a significant way to the region’s success in their market.

Responsibilities

• Manage departmental workflow and performance to meet critical deadlines
• Manage equipment and all other company assets
• Effectively manage labor, supply costs and employee morale
• Organize and balance multiple projects from inception to completion
• Detail-oriented and responsive to end user or management requests
• Maintain timely, accurate performance reviews, financial reports and production logs

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and work experience
• Must have a minimum two years’ experience with production oriented scanning software
• Solid computer skills (MS Office, scanners, databases)
• Strong understanding of OCR, Electronic Branding, and PDF conversion
• Familiar with document prepping processes
• Work well under pressure
• Interpret written instructions on Instruction Forms for accurate completion of jobs
• Able to exercise a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives
• Ability to share information effectively and provide appropriate direction to staff
• Strong understanding of load files (Summation, Law, Concordance, Ipro, etc.)
• Knowledge of litigation support databases and EDD processing packages
• Superior communication skills