Customer Privacy and Security Policies
Advanced Discovery Inc. is committed to safeguarding client confidences, including any personal information received from or about our clients in the course of an engagement.
Advanced Discovery Inc. provides electronic discovery, computer forensics and litigation support services. Advanced Discovery Inc. utilize web-based software for storage, review and production of electronic documents. In the course of providing these services, Advanced Discovery adheres to strict confidentiality standards, non-disclosure agreements, and privacy policies related to the use of information obtained from its customers, including personal information collected directly from customers or otherwise provided to Advanced Discovery Inc. to enable the delivery of its services.
Advanced Discovery Inc. is committed to customer privacy. Because we receive important information about our customers and their customers in connection with the operation of our website, administration of our secured client portal, and delivery of our eDiscovery services, we have established this Privacy Statement to communicate our information storage and dissemination practices. We reserve the right to change our Privacy Statement at any time. If we modify our Privacy Statement, we will provide notification of the changes on our website at least thirty (30) days prior to the date the change becomes effective.
Customers and their counsel who register to use our services are required to provide us with the following information: (i) company contact information including the customer’s name, company name, address, telephone number and e-mail address; (ii) company financial qualifications and billing information including the name and address of customer’s billing contact; and (iii) the number of users within the organization who will be using our web-based services. We may also ask for additional personal information such as title, department name, fax number or additional company information such as the location of the employees.
We use the information that we collect to set up the services for individuals and their organizations. Customer (and their counsel’s) email addresses and any personal customer information is not distributed to or shared with third parties without prior written permission. Additionally, users have the right to not approve any transfer of personal information according to the client agreement.
As part of Advanced Discovery Inc.’s services, we host customer provided data and materials (“Data”) through our secure web-based client portal. Advanced Discovery Inc. will not review, share, distribute, print or reference any customer’s Data except as provided in the Advanced Discovery Inc. client retention agreement (“Agreement”) entered into between Advanced Discovery Inc. and its customer and their counsel, or as may be required by law, regulatory authority or court order.
Individual records may at times be viewed or accessed by Advanced Discovery Inc. for the purpose of resolving a problem or support issue. Our customers and their counsel are responsible for maintaining the confidentiality and security of their user registration(s) and password(s). Upon completion of work on a matter subject to an Advanced Discovery Inc. client Agreement, the Data related to that matter is deleted from Advanced Discovery Inc.’s records and destroyed, and media items supplied by the customer are returned.
Advanced Discovery Inc. may also collect certain information from customers such as Internet addresses. This information is logged to help diagnose technical problems and to administer our website in order to improve the quality of the services that we provide. We may track and analyze non-identifying and aggregate usage and volume statistical information from our website and provide such information to third parties.
Advanced Discovery’ website has security measures in place to help protect against the loss, misuse and alteration of the Data under our control. When our website is accessed using Microsoft Internet Explorer versions 6.0 or higher or other web browsers such as FireFox or Safari, Secure Socket Layer (SSL) technology protects our customer information using both server authentication and data encryption to help ensure that a customer’s Data is safe, secure, and available only to the customer. Advanced Discovery also implements a secure software user interface based on 128-bit encryption of user login sessions and hosts the client portal in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Our firm has retained an independent firm to monitor and safeguard our hardware and software on a continuous basis (24/7/365) to provide our clients and their counsel with a very high-level of information security. Advanced Discovery provides unique user names and passwords that must be entered each time a customer logs on to the firm’s client portal.
These safeguards help to prevent unauthorized access, maintain data privacy and ensure the appropriate use of Data. In the event of a breach of the security of our client portal, we will promptly investigate the breach and take all reasonable measures to prevent future breaches. Any individual suspected of aiding or causing a breach of the security of our client portal will be brought to the attention of the legal authorities and we will cooperate in the prosecution of such individual(s).
PRIVACY SHIELD POLICY
The Privacy Shield Policy extends to Advanced Discovery Inc.’s collection, use and retention of personal information transfers from European Union member countries and Switzerland to the United States. The Federal Trade Commission has jurisdiction and enforcement authority over Advanced Discovery Inc.’s compliance with this Privacy Shield Policy, the EU-US Privacy Shield Framework, and the US-Swiss Safe Harbor Framework.
Compliance with EU-US Privacy Shield
Inquiries and Complaints (US-EU Privacy Shield)
In compliance with the EU-US Privacy Shield Principles, Advanced Discovery Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield Policy should first contact Advanced Discovery Inc. at:
13915 N. Mopac Exwy., Ste. 210
Austin, Texas 78728
Advanced Discovery Inc. has further committed to refer unresolved Privacy Shield complaints to BBB EU Privacy Shield, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit BBB EU Privacy Shield at http://www.bbb.org/EU-privacy-shield/ for more information or to file a complaint. The services of BBB EU Privacy Shield are provided at no cost to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
US-Swiss Safe Harbor
13915 N. Mopac Exwy., Ste. 210
Austin, Texas 78728
Advanced Discovery Inc. has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Disclosure of Information from the European Union and Switzerland
Users may interact with the website without disclosing any personal information to Advanced Discovery Inc. However, Advanced Discovery Inc. may collect personal information, including a user’s name, business address, and business e-mail or business telephone details when a user chooses to send Advanced Discovery Inc. a message via the website or downloads information contained in the website.
Advanced Discovery Inc. may collect EU or Swiss individuals’ person information during the course of providing electronic discovery support services to clients under the EU US Privacy Shield and the US-Swiss Safe Harbor program, respectively. Types of personal information Advanced Discovery Inc. may collect include names, mailing and e-mail addresses.
Advanced Discovery Inc. acknowledges that EU individuals have the right to access the personal information/data that we maintain about them. Advanced Discovery Inc. will also provide an individual opt-out choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, or who wishes to limit the use and disclosure of their personal data, should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
Advanced Discovery Inc. limits disclosure of personal information to employees and other trusted third parties that have a specific business purpose for collecting, maintaining and processing such personal information. Advanced Discovery Inc. may track and analyze non-identifying and aggregate usage and volume statistical information and provide such information to business partners. Advanced Discovery Inc. shall ensure that any third party for which personal information may be disclosed agree in writing to provide the same level of privacy protection as describes in this policy. Individuals who have been granted access to personal information are aware of their responsibilities to protect the security, confidentiality and integrity of that information and have been provided training and instruction on how to do so. Advanced Discovery Inc. takes measures to protect the security of personal information and personal information is protected from loss, misuse and unauthorized access.
Advanced Discovery Inc. recognizes its potential liability in cases of onward transfer of personal information to third parties that do not meet the criteria set forth in the above paragraphs.
Compliance with Law Enforcement
Advanced Discovery Inc. may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
TYPES OF INFORMATION COLLECTED
In order for you to access certain services and to experience products that we offer via the website, we sometimes ask you to provide us with information, at the point of download, that personally identifies you (“Personal Information”). Personal Information may include data such as your name, mailing and e-mail addresses. If you communicate with us by e-mail, any information provided in the communication may be collected as Personal Information. If you choose not to
provide us with any Personal Information, you can still access and use much of the website; however you will not be able to access and use those portions of the website that require your Personal Information.
CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION
Personal Information will not be used to track your behavior. To have your Personal Information removed from our corporate database, please contact:firstname.lastname@example.org.
A WORD ABOUT COOKIES:
OTHER LIMITS TO YOUR PRIVACY
The website contains links to other websites. We are not responsible for the privacy practices of these other websites.
We reserve the right to change our Privacy Statement at any time. If we modify our Privacy Statement, we will provide notification of the changes on our website at least thirty (30) days prior to the date the change becomes effective.